Level of patient safety culture among public healthcare professionals in Pretoria

Tombo Bongongo*, Indiran Govender, Shango N. Olowa, Nyundu S.J. Phukuta, Doudou K. Nzaumvila

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review


Background: Patient safety culture (PSC) norms set within an organisation prevent harm during medical care. This study assessed the level of PSC among public healthcare professionals (HCPs) in Pretoria, South Africa. Methods: A multi-centre cross-sectional study conducted in three hospitals and 25 clinics in regions 1 and 2 of Pretoria, using a self-administered questionnaire adapted from the Hospital Survey on Patient Safety Culture. Using the Raosoft online sample size formula, from 1238 public HCPs identified, the sample size was calculated at 294; this expanded to 319 as a result of respondents’ willingness to participate in the study. Results: Of the 319 respondents with a mean age of 39.9 years, the minimum and maximum ages were 22 and 66 years, respectively. The age group of 30–39 years had the highest participation rate (17.6%). Most respondents (41.1%) came from the Odi district hospital and there were more women (78.1%) and nurses (49.2%). Positive attitudes were found for all PSC components, with staff education and training scoring highest (98.7%). Patient safety culture received a satisfactory rating from HCPs from the targeted facilities. Conclusion: This study showed that public HCPs in Pretoria’s regions 1 and 2 have a good PSC, particularly among nurses, professionals with more experience, and at primary care level. Contribution: To maintain or increase awareness of this concept among HCPs, the study advocates a PSC programme as well as ongoing education that can be supported by district and facility managers.

Original languageEnglish
Article numbera5640
JournalSouth African Family Practice
Issue number1
Publication statusPublished - 2023


  • Pretoria
  • South Africa
  • assessment
  • healthcare professionals
  • patient safety culture


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